Terms and conditions

Terms and conditions

I only use the finest materials such as various leathers and different fabrics, produced and sourced under best conditions possible by our regional and worldwide suppliers. As leather is a natural material there might be some differences in the look and texture from skin to skin like small irregularities, scratches or spots that can be caused during the animal’s life or the tanning process as well as a visible ageing process of the leather after some wear. Our team focuses on creating the highest quality product for you, please still keep in mind that all our products are 100% handcrafted by human beings so you might also find small irregularities in the workmanship which is unpreventable

Exchanges & Refunds

All our inventory is made to order. All sales are final & non-refundable. Exchanges or refunds are not applicable under normal circumstance. Our check-out payment process is splitted into several steps to avoid accidental purchases. By making payment you have agreed with our terms of sale. In case you change your mind or someone else (a friend, family member, etc.)  has made a purchase with your payment a refund or cancellation is still not possible, regardless of how quickly you have informed us. That means that all sales are final

Under special circumstances to our discretion & review, we will allow for a partial refund in the form of a cancellation fee of 40% of the total charged amount, and the balance to be refunded to client in full once they agree. This 40% is to cover part of the financial loss of a build slot that we cannot resell or put back into inventory once our product has gone live. Once partial refund has been processed, the build slot will be cancelled & made redundant. This is only on the proviso that we have not purchased materials or commenced your build. If materials have been ordered in & build has commenced already, entitlement of the 40% refund will be redundant.

If the purchase has been fraudulent, please contact your bank & go through the correct process to claim back your monies. Your Paypal or Credit Card details being compromised has nothing to do with Lars Trucks

Any special payment arrangements made, for example a partial deposit to secure an order, will fall under the same no refund policy. 

Shipping & Insurance

All our international clientele is responsible for their own Customs Fees, should they request to personally alter our retail value of our product on postage form. All postage that is not stated on custom form at full retail value, will be void of any postage insurance if item is lost in transit. Only items that have been lodged at full retail value, will have insurance cover for the full value of the item. All postage must be International Priority Express at cost to client. 

It is the client's responsibility to provide the correct postal address in full on check-out, & double check themselves it has been entered correctly.  If there is any changes to be made to contact & postage details, it must be clearly emailed to us prior to dispatch. We will not incur any loss financially if client provides an incorrect address & package is misplaced during transit.